We are happy to answer your queries. Please have a look through our FAQ page and if you have any other questions please email us directly at [email protected]
If you tried to pay us and it’s not processing it could be several reasons such as incorrect card details, insufficient funds, wrongly entering in bank details or BTC address. We do not fail orders and if you have any problems, we will work with you to solve them, we always find a way to resolve any problems.
The order time will depend on the service you choose, for detailed and up-to-date information please refer to our SHIPPING page.
My tracked order has not arrived after 21 days, can I have a refund instead of a re-ship?
Sorry we can’t offer you a refund, but we do offer one free re-ship which is more than most other companies.
- Pending Payment : Your order is received, so no need to order again.
- Payment Received: Your payment is received. We have your payment.
- Awaiting shipment: Your order will ship from the within 1 business day.
- Shipped: We have shipped your order, simple as that.
- Failed: Contact your bank, us, or try ordering again.
- Security Check: Our payment processor will require a 1 time security check (Photo ID etc).
- Refund: Self explanatory.